Effective Date: September 8, 2026
MySphere is operated by Curiosity Gym Private Limited (“Curiosity Gym”, “MySphere”, “we”, “us” or “our”).
This Cancellation & Refund Policy applies to purchases of products and services made through the MySphere website, platform or other authorized MySphere channels.
1. PRODUCTS AND SERVICES
MySphere offers a range of educational products and services, including:
• Digital STEM books and curriculum
• Courses for students across different grades
• Short-duration workshops
• STEM kits and associated curriculum
• Individual subscriptions to MySphere
• MySphere solutions and services for schools, tuition classes and other educational institutions
Depending on the product or service, purchases may include:
• Digital products or services
• Physical products
• A combination of digital and physical products or services
2. CANCELLATION POLICY
2.1 Digital Products and Services
Certain MySphere products, including digital books, courses, curriculum, subscriptions and other digital content, may be made available immediately after successful payment.
Once access to digital content has been provided, cancellation is generally not permitted because the content may be immediately accessible, viewed, downloaded or otherwise used.
Cancellation requests received before access has been granted may be considered by MySphere on a case-by-case basis.
2.2 Physical Products and STEM Kits
Orders for physical products or STEM kits may be cancelled before the order has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may not be possible.
2.3 Courses and Workshops
Cancellation of a course or workshop may be requested before the course or workshop begins.
Once a course or workshop has started, been accessed or attended, cancellation or refund is generally not permitted, except in circumstances specifically covered under this Refund Policy or where required by applicable law.
3. REFUND POLICY
Refunds may be considered in the following circumstances:
3.1 Duplicate Payment
If a customer is charged more than once for the same transaction due to a duplicate payment, MySphere may refund the duplicate amount after verification.
3.2 Successful Payment but Product or Service Not Delivered
If payment has been successfully completed but the purchased product, service or digital access has not been delivered or made available, the customer may request assistance and, where the issue cannot be resolved, a refund may be considered.
3.3 Technical Issues Preventing Access
If a technical issue attributable to MySphere prevents a customer from accessing a purchased digital product or service, the customer should contact us with details of the issue.
MySphere will make reasonable efforts to resolve the technical problem. If the issue cannot be resolved within a reasonable period, a refund may be considered.
3.4 Unauthorized Transactions
If a customer believes that a transaction was unauthorized, the customer should immediately contact MySphere and their bank or payment service provider.
Such requests will be subject to verification and applicable banking and payment service provider procedures.
3.5 Technical or System Errors
Refunds may also be considered where an incorrect charge, duplicate order or other payment error has occurred due to a technical or system error.
4. SITUATIONS WHERE REFUNDS ARE GENERALLY NOT AVAILABLE
Refunds will generally not be provided in the following circumstances:
• The customer has changed their mind after purchasing a product or service and digital access has already been granted.
• A digital book, course, curriculum or other digital content has already been accessed, downloaded, viewed or substantially used.
• A course or workshop has already started or been attended.
• A subscription period has already commenced and access to the subscription benefits has been provided.
• A physical product has already been dispatched, except where otherwise required by applicable law or specifically agreed by MySphere.
• The customer is unable to use a product or service due to technical issues with the customer’s own device, internet connection or software, where the MySphere product or service is otherwise functioning normally.
Nothing in this policy limits any rights that customers may have under applicable law.
5. TIME LIMIT FOR REFUND REQUESTS
Customers should submit refund requests within the following time periods:
Duplicate Payments
Requests should be made within 7 days of the transaction.
Product or Service Not Delivered
Requests should be made within 7 days of the expected delivery date or the date on which access was expected to be provided.
Technical Access Issues
Technical issues should be reported within 7 days of discovering the issue.
Unauthorized Transactions
Customers should report suspected unauthorized transactions immediately and should also follow the timelines and procedures prescribed by their bank or payment service provider.
6. EFFECT OF AN APPROVED REFUND
If a refund is approved for a digital product or service, MySphere may suspend or revoke access to the relevant:
• Digital book
• Course
• Curriculum
• Workshop content
• Subscription
• Learning materials
• Other digital content or services
Where applicable, access may be discontinued immediately upon approval or processing of the refund.
7. REFUND PROCESSING TIME
Once a refund request has been reviewed and approved, MySphere will generally initiate the refund within 7–10 business days.
The time required for the refunded amount to appear in the customer’s account may vary depending on:
• The original payment method
• The customer’s bank
• The payment service provider
• Other applicable banking or payment processing timelines
Where possible, approved refunds will normally be processed to the original payment method used for the purchase.
8. HOW TO REQUEST A REFUND
Customers may request a refund by contacting MySphere at:
Email: support@mysphere.net
Customers should provide the following information:
• Registered name
• Registered email address
• Order or purchase details
• Payment transaction details
• Date of purchase
• Description of the issue
• Any relevant screenshots or supporting information, where applicable
Providing complete information will help us review and resolve the request more quickly.
Customers may also contact us through the Contact Us section of the MySphere website.
9. REVIEW OF REFUND REQUESTS
All refund requests are subject to review and verification by MySphere.
MySphere may request additional information where reasonably necessary to verify:
• The purchase
• The payment
• The customer’s identity
• The reported issue
• Eligibility for a refund
The decision regarding a refund will be communicated to the customer after the request has been reviewed.
10. PAYMENT METHODS
Payments for MySphere products and services may be processed through authorized payment service providers, including Cashfree.
Available payment methods may include, subject to availability:
• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Other payment methods supported by the payment service provider from time to time
MySphere does not guarantee the availability of any particular payment method at all times.
11. CHANGES TO THIS POLICY
MySphere may update or modify this Cancellation & Refund Policy from time to time.
Any updated version will be published on the MySphere website. Customers are encouraged to review this policy periodically.
12. CONTACT US
For questions regarding cancellations, refunds or payments, please contact:
MySphere
Operated by Curiosity Gym Private Limited
Email: support@mysphere.net
For additional assistance, please use the Contact Us section on the MySphere website.